WaCheap Data Deletion

You can request deletion of personal information processed through WaCheap by contacting JOYBOY TECHNOLOGIES FZC LLC. A WaCheap login is not required to send a request.

1. Send your request

Email contact@joyboy.ae with the subject WaCheap data deletion request.

Include only what is necessary to locate the records:

1. Whether you are a workspace administrator, a member of staff, or a customer who messaged a business.
2. The business or workspace name, and the WhatsApp number you contacted if known.
3. Your account email or the phone number you used in the conversation, including its country code.
4. What you want removed: for example your service account, contact profile, a conversation, group-related data, or the relevant workspace records.
5. An email address where we can respond.

Do not send passwords, API keys, access tokens, payment-card information, or identity documents in the initial request. We will tell you if any further verification is needed.

2. Identity and authority checks

We will use reasonable checks to ensure the request concerns your information or a business account you are authorized to manage. A workspace-wide deletion requires authorization from the relevant account owner. If a business controls the records, we may need to coordinate with it or direct you to its privacy contact.

For independently self-hosted WaCheap instances, the operator controls the database and must handle deletion. We can help identify the appropriate operator where possible; Joyboy cannot directly erase a database it does not control.

3. What happens next

After verification, we assess the request, confirm the scope and expected completion, and remove applicable information from the systems under our control or explain any lawful reason to retain it. Depending on the request, this can include account/profile details, contact information, conversation content and metadata, group-related records, and associated operational records.

We will explain any records retained for applicable legal obligations, security, dispute handling, or another lawful basis. If relevant backups exist, removed information may remain in protected backups until normal rotation. We will communicate the applicable handling rather than promise an automatic deletion period that does not apply to every deployment.

4. Copies held by others

A business may have exported or received records through its own application or webhook. WhatsApp participants, Meta, hosting operators, and configured AI or booking providers may hold separate copies governed by their own arrangements. Removing records from WaCheap does not automatically delete messages from another person's WhatsApp account or erase independently held copies. We will clarify where a separate request is needed.

5. Disconnecting is different from deleting

Removing a business integration in Meta, revoking an access token, blocking a number, opting out of messages, or uninstalling a PWA can stop access or future communication. These actions do not automatically delete existing WaCheap records. Send a deletion request when you also want the stored information reviewed for removal.

Contact and related information

Email contact@joyboy.ae or visit Joyboy's contact page. For more details, see the WaCheap Privacy Policy, Terms of Use, and product overview.